- RETURNS & EXCHANGE POLICY
You may return or exchange NueveTheLabel Online Store purchase, including sale items, subject to adherence to the following terms.
Returns or exchanges will only be accepted on items within 10 days from the date of shipment. Items returned outside their respective period will not be accepted. All new items following an in store exchange will be subject to the In Store Purchases Policy detailed below.
Items must be in original condition (including tags) and must not have been worn, altered or washed. All packaging (including garment bags) shipped with your order must be returned.
Every clothing item shipped has a tag attached reading “Once this tag is removed, this garment cannot be returned”. Once this tag has been removed, the garment is no longer returnable. We recommend trying on all purchased items as soon as they are received, to ensure adequate time to return items within our returns timeframe.
- GİFT CARDS
Gift Cards may not be returned and are valid for 6 months from the date of issue. Gift Cards are valid for use on the NueveTheLabel Online Store..
For all Non-European Union Countries, you can reach out to customer service for support with processing your return or exchange.
NueveTheLabel do not refund international prepaid tax and duties paid at the time of checkout should you wish to return an item. Contact your local customs office to obtain your tax refund.
While NueveTheLabel covers the costs of returns using the prepaid returns label, we do not refund initial shipping charges for items returned, other than for faulty items. Items exchanged will be re-sent at our cost.
The above policy only applies to the NueveTheLabel Online Store.
- IN STORE PURCHASES
No refunds unless required by law; Returns other than for faulty goods must be made only in the country of purchase within 10 days for either credit note or exchange on presentation of receipt. Returned garments must be in original condition and must not have been worn, altered, or washed. All tags must remain in place. No refunds or exchange on sale items unless faulty or required by law. Purchases and exchanges made in NueveTheLabel stores cannot be returned to the Online Store.
- RETURN PROCESSING TIMES
Once the items have been received they will undergo a quality review. Once cleared, you will either receive your new item (for exchanges), credit note, or refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive email notification once your return is processed, this will occur within 5-8 working days of receiving your return.
Returns or exchanges will only be accepted on items within 10 days from the date of shipment. Items returned outside their respective period will not be accepted.